VoIP Support

  1. Ensure you have all the correct pieces: phone (including corded handset), WiFi adapter, power cord, base stand
  2. Plug the power cord into the back of the phone.
  3. Plug the power cord into the wall outlet.
  4. Add the WiFi adapter to the back of the phone. The WiFi adapter should click into place.
  5. Wait a few seconds for the phone to start up. The phone is completely powered on once the screen shows a green check mark.

Frequently Asked Questions

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Yes, the MaxUC application is available as part of the Business VoIP Enhanced subscription.

No. This service relies on an internet connection to send and receive calls.

Poor call quality can be a result of a weak WiFi signal. First, try moving your phone closer to your WiFi router to see if call quality improves. If that resolves the problem consider moving your modem closer to your phone to improve the signal strength or contact Blackfoot for a WiFi extender to improve WiFi coverage in your business. If moving closer to your WiFi router doesn’t resolve the issue connect your phone via the provided Ethernet cable to any active Ethernet port.

The WiFi adapter fits only in one direction. If it doesn’t easily plug into the phone, please turn the WiFi cable/adapter over (upside down) and try again.

Plug the OBiwifi adapter into the USB port on the back of the phone, then plug in the power adapter for the phone.

The screen will pop up saying Press Start to begin Wi-Fi setup.

Select Wi-Fi and then choose On. Once you select On, you will hit Yes to reboot the phone.

Screen will come up with some options on the bottom (Select, Scan, Back, and Add Network) Hit Scan to find the Wi-Fi networks in your business.

Select your network and then type in the password. Hit connect, the phone will connect to the Wi-Fi network. When you hit Encoding, you can choose uppercase, lowercase, and numerical. If you Choose Abc, you will have the ability to choose between all three choices listed above.

You will see green checkmarks next to the direct number on the phone and when you pickup the receiver, you will have dial tone.

Yes, Emergency 911 services are included and set to the physical address provided when you ordered the service. If you move your equipment to a new physical address you are responsible for contacting us to update.

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