If the DSL light is green and flashing, then the modem isn’t detecting the Blackfoot network.
To guide you through setting up your new Calix GigaSpire router + Zyxel modem from Blackfoot, view our step-by-step video below.
To guide you through setting up your new Calix GigaSpire router from Blackfoot, view our step-by-step video below.
Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line.
To test your DSL filter and check if you have a problem:
In 2016, Blackfoot began an extensive multi-year, multi-million dollar project to replace the aging copper portions of our network with fiber optics, ensuring the long-term availability of high speed broadband, voice and other advanced services for decades to come. This project will also guarantee our Cooperative customers have access to just as good of broadband and voice services — if not better — as those living in Montana’s larger cities. For more information and to follow our progress, visit our Network Upgrades page.
We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems.
Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.
When you have Internet and telephone service provided on the same line, you need to use filters. DSL filters separate the incoming signal, so you can be online and still use your phone, DVR and other devices.
When devices aren’t connected to a filter, or filters are installed incorrectly, you can experience:
Which devices do I need a DSL filter for?
Every device that connects to your phone line – except your modem – needs a DSL filter. For example: Telephones, caller ID units, answering machines, satellite TV receivers, cable boxes, DVRs, TiVos, fax machines, security systems and automatic water meters.
How do I install a DSL filter?
You should have received 2 filters from Blackfoot along with your modem – one that is single port and one that is dual port.
Filters are plugged in between your jack and your device. To install one, plug the filter into a wall jack, and then plug a phone cord or other device into the other end.
If you only have one wall jack for the phone and the modem you can use the dual port filter provided to you with your modem. Make sure to plug the filter into the wall jack and the modem and phone into the filter.
Need additional filters? Please contact our Technical Support Team.
What if I have a wall mounted phone?
A wall mounted filter can be used for wall-mounted phones that a wall jack filter can’t fit behind. You can purchase these at any electronics store.
When your laptop (or other device) can’t access your home WiFi network, you have to find out if the problem is your device or your modem.
The first thing you should try is testing the wireless network without the computer/laptop. Try any device that uses WiFi such as a smartphone or tablet. If that other device can access your WiFi, the problem is with your laptop. If it is an older laptop/device it may not support the latest wireless encryption (WPA2). Blackfoot modem default settings have the wireless security at the highest level, but can be adjusted to allow older devices to connect by changing the encryption to WPA/WPA2 PSK if needed.
Make sure that the laptop’s WiFi is turned on. There’s probably a little hardware switch somewhere. Find it, and switch it. Windows will tell you if you turned it off or on. If you turned it off, try turning it back on.If that doesn’t fix the problem, try to reboot your device.
That didn’t fix it, either? Okay, time to make sure you’re connecting to the correct wireless network and using the correct password. Click the WiFi icon in the notification area on your laptop for a list of available networks. You should see BlackfootXXX. Attempt to connect to the wireless network making sure you have the correct password found on the bottom of your modem.
When typing the password, be careful about letters and numbers that look alike. It’s easy to mistake the number 1 with a lowercase L or an uppercase I. And an uppercase O can be mistaken for the number 0.
A few other things you can try:
No. Once SmartBiz is enabled in Deployment Cloud, any existing CommandIQ account is automatically disconnected. SmartBiz is only compatible with CommandWorx.
No. Initial set up must be performed in CommandWorx app.
Yes! Within the CommandWorx app. Select networks, shortcuts at the bottom of page and then Customer Portal.
Within Customer Portal section of CommandWorx, you may upload a Business logo, adjust splash page colours (background, font etc.) and upload a splash page image!
If a business has more than one location (store), they will need a separate CommandWorx account for each location with the current software release.
A secondary admin profile may be added to CommandWorx. This is found in “Settings > Account and Admins > Invite Admin.”